Privacy Policy

Depending on how you use the Platform, we may collect:

• Complaint submissions: your name, email address, phone number, area/community, address or landmark, issue category and details, optional National ID number, and any attachments or additional information you provide.
• Volunteer applications: your name, contact details, availability, skills, interests, and related application information.
• Wall of Fame nominations: your name and contact details as nominator, and the nominee's name, area, achievements, and story as you describe them.
• Event submissions: event details and the organiser's name, email, phone, and organisation, plus any poster image you upload.
• Technical information: IP address, device and browser information, and usage data collected automatically for security, spam prevention, rate limiting, and to keep the Platform working properly.

We use the information we collect to:

• receive, review, assign, manage, and respond to complaints and requests;
• verify identity or constituency connection where applicable;
• contact you and send you status updates, confirmations, and service-related emails;
• review and coordinate volunteer applications and assignments;
• review nominations and, where approved, publish recognition content;
• review and, where approved, publish community event listings;
• protect the Platform against spam, abuse, and security threats; and
• produce internal statistics and reports that help identify community needs and guide outreach, advocacy, and service delivery.

Access to submitted information is limited to authorised staff and administrators who need it to review, assign, update, or resolve submissions. Public pages show limited information only: the complaint tracking page shows status information for a specific reference number, and approved events and Wall of Fame profiles display only the content intended for publication.

We do not sell personal information, and we do not share it with third parties for their marketing purposes.

We may disclose information:

• to relevant government ministries, public agencies, utilities, or service providers where a matter you raise needs to be referred to them for action;
• to service providers that host and operate the Platform on our behalf (see section 6);
• where required or permitted by law, including in response to lawful requests by public authorities, court orders, or legal processes; and
• where we reasonably believe disclosure is necessary to protect the safety of any person, investigate fraud or abuse of the Platform, or protect our legal rights.

Subject to applicable law (including the Data Protection Act of Trinidad and Tobago), you may:

• ask what personal information we hold about you;
• request corrections to inaccurate information;
• request deletion of your information, where it is no longer needed for the purposes described above or for legal requirements; and
• request removal of published content that concerns you.

Requests can be made through the constituency office — see our contact page. We may need to verify your identity before acting on a request, and we may decline requests that are unlawful, impracticable, or would affect the rights of others.